PRIVACY POLICY
This Privacy Policy describes how 21SIX COUTURE (“21SIX”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit, interact with, or make a purchase from www.21sixcouture.com (the “Site”).
Personal Information We Collect
When you visit the Site, we may automatically collect certain information about your device and your interaction with the Site, including information about your web browser, IP address, time zone, device type, cookies, pages or products viewed, referring websites or search terms, and how you interact with the Site. We refer to this information as “Device Information.”
We may collect Device Information using technologies including:
Cookies: Data files placed on your device or computer that may contain a unique identifier.
Log files: Records of actions occurring on the Site, which may include your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web beacons, tags, and pixels: Electronic technologies used to understand how visitors browse and interact with the Site.
When you make or attempt to make a purchase through the Site, we may collect information necessary to process and fulfill your order, including your name, billing address, shipping address, email address, phone number, order details, and payment-related information. We refer to this information as “Order Information.”
Payment transactions are processed through authorized third-party payment service providers. 21SIX COUTURE does not directly store complete credit or debit card details on its own systems.
When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information, as well as other personal information you may voluntarily provide to us.
How We Use Your Personal Information
We use the Order Information we collect primarily to process and fulfill orders placed through the Site, including processing payments, arranging shipping, providing invoices and order confirmations, and communicating with you regarding your purchase.
We may also use this information to:
Communicate with you regarding orders, products, services, or customer support;
Process made-to-order, custom sizing, or personalization requests;
Screen orders and transactions for potential risk or fraud;
Manage exchanges, after-sales support, and other customer service requests;
Provide marketing communications, product updates, or promotional information where permitted by applicable law and consistent with your preferences; and
Comply with applicable legal, regulatory, accounting, and operational requirements.
We use Device Information to help detect potential risk and fraud, improve and optimize the Site, understand how visitors interact with our products and content, and evaluate the performance of our marketing and advertising activities.
Sharing Your Personal Information
We may share Personal Information with trusted third parties that help us operate our business and provide services to you.
For example, we use Shopify to power our online store. You can learn more about how Shopify processes personal information through its Privacy Policy.
We may also share relevant information with payment processors, shipping and logistics providers, analytics providers, advertising platforms, technology providers, and other service providers where necessary to operate our Site, fulfill orders, and provide our services.
Where applicable, we may use services such as Google Analytics to better understand how customers use our Site. Information about Google's privacy practices is available through the Google Privacy Policy.
We may also disclose Personal Information where required to comply with applicable laws or regulations, respond to lawful requests from public authorities, enforce our agreements, investigate suspected fraud or misuse, or otherwise protect our legal rights.
Behavioral Advertising
We may use certain information about your interaction with the Site to provide advertising or marketing communications that may be relevant to your interests, subject to applicable laws and your consent choices.
This may involve advertising and analytics platforms such as Meta and Google.
Depending on your location, you may be able to manage advertising preferences directly through these platforms or through your browser and device settings.
Cookies
We use cookies and similar technologies to operate and improve the Site, remember preferences, understand Site usage, support analytics, and, where permitted, provide personalized advertising.
You may control or disable certain cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of the Site.
Where required by applicable law, we will request your consent before using non-essential cookies or similar tracking technologies.
Your Rights
Depending on where you live, you may have certain rights regarding your Personal Information, including the right to request access to, correction of, deletion of, or restriction of the Personal Information we hold about you.
You may also have the right to object to certain processing activities, withdraw consent where processing is based on consent, or request a copy of certain Personal Information.
To exercise any applicable privacy rights, please contact us using the information provided below.
If you are located in the European Economic Area, United Kingdom, or another jurisdiction with applicable data protection requirements, your Personal Information may be processed or transferred outside your country of residence where necessary to provide our services. Where required, appropriate safeguards will be used for such transfers.
Data Retention
We retain Order Information and other Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.
When Personal Information is no longer required, we may delete or anonymize it in accordance with applicable laws and our data retention practices.
Data Security
We take reasonable administrative, technical, and organizational measures designed to protect Personal Information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
International Customers
21SIX COUTURE serves customers internationally. As a result, your Personal Information may be transferred to, stored in, or processed in countries outside your country of residence by 21SIX COUTURE and the service providers that support our international operations.
Such processing may be necessary for order fulfillment, payment processing, international shipping, customer service, analytics, and other legitimate business purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, services, legal requirements, or other operational reasons.
Any updated version will be published on this page. We encourage you to review this Privacy Policy periodically.
Contact Us
For more information about our privacy practices, questions regarding this Privacy Policy, or requests concerning your Personal Information, please contact:
21SIX COUTURE
Website: www.21sixcouture.com