Freya Velvet hat dress

At 21SIX, all of our products are made to order. As such, the following policy applies:

Return & Exchange Eligibility

Since our products are made to order, they are not eligible for return or exchange. This includes any custom-tailored or personalized goods. However, we understand that issues may arise, and if you receive a defective item, we are happy to address it.

Defective Items

If your order arrives with a defect, please contact us within 05 business days of receiving the item to report the issue. You can email us at: contact@21sixfashion.com with your order details and photos of the defect. Our team will work with you to resolve the problem, whether through repairs, replacement, or store credit.

Important Conditions

• No returns or exchanges will be accepted for items that are not defective.
• Items must be reported as defective within 05 business days of delivery.
• Please ensure that defective items are unworn, unwashed, and returned with original labels and tags attached.

Made-to-Order Purchases

Due to the personalized nature of made-to-order items, please review the product descriptions, sizing, and details carefully before placing your order. We encourage you to contact us for any questions before purchase to ensure the best possible fit and satisfaction.

By purchasing from our website, you agree to our made-to-order policy and understand the specific conditions under which returns or exchanges may be considered.